Shipping policy

Dollz Collections – Shipping Policy

Thank you for shopping with Dollz Collections! We’re thrilled to have you as part of our fashion family. Please read the following shipping policy carefully to understand how your order will be processed and delivered.

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1. Delivery Method

Dollz Collections currently does not operate personal logistics or in-house delivery services. All deliveries are handled by third-party dispatch riders or delivery agents.

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2. Delivery Fee

• Delivery fees are not included in the product price.

• Customers are required to pay the delivery fee directly to the dispatch rider or delivery agent upon receiving their order.

• The cost of delivery depends on the delivery address and will be communicated after order confirmation.

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3. Delivery Locations

We offer delivery across Nigeria, especially in Lagos and other accessible cities. Please make sure your delivery address is complete and accurate to avoid any issues or delays.

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4. Delivery Timeline

• After order confirmation and processing (within 24–48 hours), delivery typically takes between 4 to 14 days.

• If your order exceeds 14 days and has not been delivered, please don’t hesitate to contact us at:

📩 Dollzcollectionstore@gmail.com

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5. Order Confirmation and Status

Once your order is shipped, you will receive a notification confirming that your order is on the way. If you experience any issue after your order has been marked as delivered, such as missing or incorrect items, please reach out immediately via the contact email above.

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6. Additional Notes

• Ensure that someone is available to receive the package at your provided address.

• Dollz Collections is not responsible for failed deliveries due to incomplete or incorrect addresses.

• We do not support pay on delivery. Orders must be fully paid before dispatch.

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We're Here for You!

If you have any concerns about your delivery or need help with anything else, please reach out — we’re always happy to assist.