Refund policy

Return and Refund Policy – Dollz Collections

At Dollz Collections, we value every customer and are committed to providing high-quality fashion items that meet your expectations. To maintain the quality, safety, and hygiene of all our products, we have a strict no-return and no-refund policy.

Please Read Carefully Before Placing an Order

Due to the delicate nature of our items and the way they are handled during returns, we do not accept:

  • Returns

  • Exchanges

  • Refund requests for any reason, including sizing issues, change of mind, or dissatisfaction.

This policy is in place to protect the integrity of our products and ensure that every item you receive from us is brand new, untouched, and in perfect condition.

Product Details and Sizing

We strongly encourage all customers to:

  • Thoroughly review all images of the product before making a purchase.

  • Read all product descriptions and sizing guides carefully.

  • Ensure you’re selecting the correct size and style, as all sales are final.

If you are unsure about sizing or product specifications, our team is here to help.

Need Help Before Ordering?

Our team is available to assist you with any questions before you place your order. Whether you need more images, clarification on sizing, or styling advice, please don’t hesitate to reach out.

📧 Email: dollzcollectionstore@gmail.com
💬 Live Chat: Available on our website during business hours

Damaged or Incorrect Orders

Although we do not accept returns or refunds, in the rare event that your order arrives damaged or incorrect, please contact us within 24 hours of receiving your order. Kindly provide:

  • Clear photos of the item received

  • A brief explanation of the issue

  • Your order number

We will evaluate the situation and, at our sole discretion, determine the appropriate solution if applicable. Please note that failure to contact us within 24 hours may void any eligibility for assistance.

By placing an order with Dollz Collections, you agree to this policy.

Thank you for choosing Dollz Collections. We appreciate your understanding and support as we maintain the highest standards for every product delivered.